Refund policy

Return and Refund Policy

At Mithila Wear, our products may be customised and specially prepared for individual customers. Because of this, we maintain a strict no-return, no-refund, and no-exchange policy for customer preference-related reasons.

1. No Returns or Refunds

We do not accept returns, refunds, or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Colour preference

  • Personal preference

  • Failure to like the product after delivery

  • Products that have been worn, washed, altered, or damaged by the customer

  • Customised products made according to customer requirements

Please carefully check the product details, size information, and other specifications before placing your order.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Different from the product you ordered

  • Missing an important part of the order

please contact us at jhaanup203@gmail.com or 8800164668 as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, and the issue to verify the claim.

3. Resolution for Eligible Issues

If the issue is verified and is attributable to Mithila Wear or the delivery process, we may, at our discretion and subject to applicable law, provide:

  • A replacement product

  • An exchange

  • A refund

  • Another appropriate resolution

The resolution will depend on the nature of the issue and product availability.

4. Product Condition

For any eligible complaint, customers should keep the product in its original condition and retain the original packaging until the issue has been resolved.

Products that have been worn, washed, altered, repaired, or damaged after delivery may not qualify for a replacement or other remedy, except where applicable law provides otherwise.

5. Customised Products

Customised Mithila painting products are created specifically according to customer requirements.

Therefore, customised products cannot be returned, refunded, or exchanged simply because the customer changes their mind or no longer wants the product.

6. Return Shipping

As we generally do not accept returns, return shipping is not applicable for change-of-mind or preference-based requests.

Where Mithila Wear determines that a product must be returned because it was damaged, defective, or incorrectly supplied, we will provide appropriate instructions regarding the return or replacement process.

7. Refund Processing

Where a refund is approved, it will generally be processed through the applicable original payment method.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

8. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian consumer protection laws.

9. Contact Us

For any eligible product-related issue, please contact:

Mithila Wear
Email: jhaanup203@gmail.com
Phone/WhatsApp: 8800164668
Location: Mithila, with a presence in Delhi